The Outsourcing Decision: Making IT/Living with IT

Chuck French, Manager of Consulting META Group

Patrick McBride, Vice President Services & Systems Management META Group

IT organizations are under continually increasing pressure to produce. Outsourcing can be an effective tool reducing the pressure, or an aggravating factor increasing it. It is critical that decision makers understand key processes and analyses for making the outsourcing decision, for implementing a flexible contract, and for managing the outsourcing vendor, to avoid disappointment and failure. The choice to outsource IT service must address the business value of the decision, and must be continually managed and realigned to deliver that value.

Key Issues:

• Pressures and challenges facing IT, and how they can be alleviated or aggravated
• Critical factors in making and implementing the outsourcing decision
• Common perceptions and realities about outsourcing
• Managing in the outsourced environment, including key contractual and measurement issues crucial to outsourcing success

Keynote Presentations