![]() Chuck French, Manager of Consulting META Group |
![]() Patrick McBride, Vice President Services & Systems Management META Group |
IT organizations are under continually increasing pressure to produce. Outsourcing can be an effective tool reducing the pressure, or an aggravating factor increasing it. It is critical that decision makers understand key processes and analyses for making the outsourcing decision, for implementing a flexible contract, and for managing the outsourcing vendor, to avoid disappointment and failure. The choice to outsource IT service must address the business value of the decision, and must be continually managed and realigned to deliver that value.
Key Issues:
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