Establishing Trust in an Outsourcing Relationship
John Thomas, Vice President
Compass
Wednesday, 4:00-4:50 p.m.
Whether you are exploring outsourcing for the first time, just settling into a deal, or a seasoned veteran, one of the most important elements of an outsourcing relationship is trust. There are a variety of objectives associated with outsourcing any IT function, once that function has been outsourced, the two most important considerations for a client organization are service levels and cost. This session will explore the approaches to analyzing outsourcing rates and service levels and the role benchmarking plays in establishing and maintaining a good client-vendor relationship.
Key Issues:
- The importance of establishing a baseline of current unit costs and service levels
- Benchmarking and the outsourcing contract
- Using metrics to negotiate service levels and rates
- Financial trends over time
Keynote Presentations