Dr. Winford E. (Dutch) Holland
CEO
Holland & Davis Inc.

For many businesses, it's time to throw away the boxes and arrows on the traditional organization charts and take a serious look at new management models for today's "new" horizontal — FLAT — organization.

In FLAT play, the key idea is to connect everyone to the customer through profitable, value-added tasks. Your customers may be more than just customers, depending on the circumstances and objectives of the relationship.

How well leaders actually lead and manage the change is the prime management challenge for the rest of this decade.

Key Issues:

• Attributes of the FLAT organization
• Key elements needed to play FLAT
• Work processes
• Management tools
• The bottom line on playing FLAT: The critical few things to know and do

Ron Gallagher
President
Oust Consulting Inc.

What should first time companies considering outsourcing, or companies with failing relationships do in negotiations or re-negotiating IT outsourcing agreements? And, what is an example of an organizational model to be used to insure on-going oversight and management of the vendor's delivery services to your users? The intent of this session is to provide attendees with practical understanding, techniques, and approaches that can be immediately applied when they return to the work environment.

Key Issues:

• Establishing meaningful service levels and delivery incentives
• Dispute resolution
• Protecting your company against vendor failure to deliver
• Techniques for insuring proper vendor governance and oversight
• Achieving long term success

David Herron
Partner
The David Consulting Group

Outsourcing arrangements are established on the basis of a contractual partnership, both sides having a vested interest in the success of the relationship. But success can be defined differently by the outsourcing provider and by the customer. That is why the use of objective, quantifying metrics is key to the success of the contract. This seminar will focus on the measurement tools and techniques required to support a successful outsourcing contract.

Key Issues:

• Learn how to execute the three steps for establishing outsourcing metrics
• Receive a proposed set of service level measures that will monitor the effectiveness of the provider service in support of business and technical company goals
• Establish benchmarks and yearly performance targets
• Understand annual data reports depicting the achievement of established service levels

Robert Zahler
Partner
Shaw, Pittman, Potts & Towbridge

Dennis McGuire
President
Technology Partners, Inc.

The objective of this seminar is to explore in-depth those new approaches to outsourcing that both vendors and customers are using to evaluate and achieve strategic objectives. These approaches include vendor alliances and consortium, as well as joint ventures and true partnerships. Using an interactive approach, based on case studies drawn from real transactions, we will go through the processes necessary to create meaningful, long-term relationships.

Key Issues:

• Reasons for seeking more than one vendor
• Risks and benefits from joint ventures
• Managing strategic relationships
• Identifying and receiving value