| Critical Success Factors: | Benefits: |
| * Learn about the strengths and weaknesses of Y2K support resources available in the marketplace * Develop an understanding of the benefits, costs, and risks associated with outsourcing applications maintenance and Y2K compliance work * Understand how process measurement applies to managing the overall applications maintenance project, including key metrics for effective outsource management |
* Enhance the decision making process for the sourcing of critical resources needed to address your Y2K compliance project *Reduce the cost of Y2K conversions through the use of external resourcing. * Control your Y2K project costs by understanding and measuring the process, and how the use of outsourced resources impact that process |
Key Issues:
Key Issues:
Key Issues:
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