web hit counter Managing Enterprise Networks - Helleboid Talk
toolbar

Implementing an IT Service Management Strategy



Poorly-defined services at unpredictable costs impact organizational performance and jeopardize business objectives. Mr. Helleboid will outline a business-driven service management approach to help IT staff move from managing the infrastructure to managing the services it provides.

Key Issues Covered:

* Business user and IT frustrations
* What is IT Service Management?
* Managing information: mapping a business view on top of technology
* Managing expectations against objectives and service levels: anytime, anywhere access to management information

Chair and Keynote Presentations

Home Keynotes Conference Sessions Seminars Schedule Exposition Co-Sponsors Register!
Copyright © 1997, Digital Consulting Inc. and Onward Technologies, Inc.
Comments? webmaster@dciexpo.com