Desktop & Server Management — Getting to Zero Administration

This track addresses the most critical issue facing IT managers today — controlling the cost of administering and upgrading distributed desktops and servers. IT managers attending these sessions will be better prepared to evaluate the administration requirements of emerging 32-bit operating systems, high-performance servers and new client/server applications.

Service Level Management — The Key to Intranet Performance

This track addresses network managers' increasing need to manage network services — not just network devices. In today's network corporation, business managers want availability and performance guarantees for their critical network-based applications. Network managers will gain the information and tools necessary to build and maintain networks that can support today's and tomorrow's intranets and networked-based applications.

Web-Based Management — Administering Your Piece of the Internet

This technology-focused track examines the growing influence of the Internet and Web technologies on IT management products and services. Sessions will explore how to use Internet technologies to deliver better customer service and reduce IT administration costs.