Web-Based Management — Administering Your Piece
of the Internet
Discover the "real" influence of Web, Java, and ActiveX on the development and packaging of network and system management products. Sessions will explore how to use Internet technologies to deliver better customer service and reduce IT administration costs.
- Managing Your Web-Enabled Environments
- Wayne Morris, Director of Corporate Strategy, BMC Software, Inc.
- Managing the Impact of Push Technologies on the Web
- Jay Weil, Founder and Vice President, Optimal Networks
- Partnering with Your Internet Services Provider
- Greg Bean, President, CyberGroup, Inc.
- Web-Based Solutions for Managing Intranets
- Prasad Pammidimukkala, Product Manager, Network Management,
Newbridge Networks, Inc.
- Mobilizing Your Organization to Use Intranets
- Mellanie Hills, President, Knowledgies
- Creating a Livable Intranet: Best Practices for Web Content Management
- Ken Lownie, Senior Consultant, The Registry, Inc.
- Automated Distributed Management — Lifesaver or Boat Anchor?
- Richard Ptak, Director, Systems Management Research, D.H. Brown Assoc., Inc.
- Help Desk Challenges and Opportunities on the Internet
- David Golan, Vice President of Business Development, Applix, Inc.
Tuesday, 11:10 a.m. - 12:00 p.m.
Wayne Morris, Director of Corporate Strategy
BMC Software, Inc.
New industry initiatives including Web-Based Enterprise Management (WEBM), JAVA-based Management using JMAPI, are aiming to address managing Web environments. The challenge is in determining how to utilize these initiatives and solutions to manage all of the components that encompass a Web-based application.
Key Issues Covered:
* Examine the operational management requirements for Web-enabled environments
* Outline specific techniques and technologies for managing Web-based environments today
* Discuss the future of Web-based management
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Tuesday, 1:30-2:20 p.m.
Jay Weil, Founder and Vice President
Optimal Networks
Push technologies may add convenience to the Web, but they also add significant amounts of traffic to business-critical networks. As push technologies continue to grow in popularity, IS organizations are faced with a significant threat to network performance and survivability
Key Issues Covered:
* How do push technologies work?
* Risks and benefits of push technologies
* Managing the bandwidth used by push technologies
* Building a network that can support push technologies
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Tuesday, 2:30-3:20 p.m.
Greg Bean, President
CyberGroup, Inc.
To assure a manageable, economical, and effective Internet connection, you must knowledgeably select and partner with an Internet Service Provider. This session explains how to shop for the essential components of the Internet connection including access lines, equipment, and support services.
Key Issues Covered:
* Network topologies, equipment and bandwidth
* Connectivity features and vendor capabilities to consider
* Service and support responsibilities
* Service level agreements
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Wednesday, 10:00-10:50 a.m.
Prasad Pammidimukkala, Product Manager, Network Management
Newbridge Networks, Inc.
This session presents an architecture that unifies Java, SNMP, and Open Management Platforms and makes managing enterprises as easy as surfing the Web. The session provides examples of policy-based management and intuitive real-time graphical management applications that go well beyond static HTML.
Key Issues Covered:
* How Java and the Web can be effectively used for real-time network management
* How the Web can play a major role in proactive, policy-based management
* How Web-based management can scale beyond managing workgroups to managing enterprise networks
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Wednesday, 11:00-11:50 a.m.
Mellanie Hills, President
Knowledgies
How can you use a "grass roots" approach to create your Intranet and to help it quickly reach critical mass? How can you get all areas of your organization involved in the creation of your Intranet, and even take ownership of its content? This session helps you get everyone involved in creating your Intranet.
Key Issues Covered:
* Selling the concept of an Intranet to your organization
* Organizing a cross-functional Intranet team
* Getting technical team members to work effectively with non-technical ones
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Thursday, 11:00-11:50 a.m.
Ken Lownie, Senior Consultant
The Registry, Inc.
Many organizations consider an internal Web environment to be central to their knowledge management and information sharing objectives. Unfortunately, simply having a place to place and retrieve documents does not ensure that people will use it effectively, that information will be organized or that the intellectual capital of the organization will increase. The problem is exacerbated as our vision of intranets expands from simple document repositories to fully collaborative environments including discussion, workflow, and transaction capabilities.
Key Issues Covered:
* Who's the boss? Avoiding the battle between webmasters and business leaders
* Architecting your web for maximum livability
* Discussion environments for your intranet
* Web-based document management systems
* Pollution control tools and techniques
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Thursday, 1:30-2:20 p.m.
Richard Ptak, Director, Systems Management Research
D.H. Brown Assoc., Inc.
This session delivers a candid review of what is driving demand, and what is being delivered and used on the leading edge of automated distributed management. Discover the significant emerging technologies and products for automated distributed management.
Key Issues Covered:
* What is driving automated distributed management?
* Which technologies provide solutions today?
* What you will not get from today's solutions?
* How the major players stack up
* The emerging promise — a look ahead
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Thursday, 2:30-3:20 p.m.
David Golan, Vice President of Business Development
Applix, Inc.
The Internet offers great potential to the help desk industry. Accessing logged calls remotely and having the capability to respond immediately to posted inquiries offers unexplored opportunities to help desk professionals. But where there are opportunities there are sure to be challenges. This session will discuss these issues and opportunities, using specific examples.
Key Issues Covered:
* How effective, efficient and reliable is the Internet as a vehicle for service and support?
* Will the Internet prove a viable and secure source for real-time inquiry response?
* How can companies reduce call volume and increase customer satisfaction?
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