Business Process Modeling and Analysis Workshop

Dallas, November 5-7, 1997

Toronto, December 10-12, 1997

What's Happening

Based on disciplines learned in Industrial Engineering, refined by the Quality Movement and spiced up by System Analysis, Prototyping and Simulation advocates, a sound repeatable set of techniques has emerged. The skills, however, are currently in short supply in most organizations and experienced practitioners either from business units or IS departments are rare.

The bad news is that it is not as easy as it appears.

The good news is that the required skills can be learned if practiced.

About This Seminar

This pragmatic workshop-oriented seminar is intended to provide business analysts with a powerful yet simple approach to understanding and communicating what really happens in existing processes ("As-Is"). It also shows how to determine what could be or should be happening ("To-Be"). Guidelines are provided for the solution of a modeling toolkit that meets your project and business needs, and vendors tools are demonstrated for your review. Your real-life problems can be discussed, and you may take advantage of your experienced instructor to provide practical advice on how to approach your particular problems.

Seminar Features

• A comprehensive and integrated approach

• A practical case study with 8 student workshops

• Business Process diagramming techniques

• Receive a workbook with case study problems and solutions which can be implemented in the office

• Examples and illustrations throughout

• Demos of vendor's modeling toolkits

• Process modeling software criteria

What You Will Learn

• When to use Business Process Modeling

• The steps in the Process Modeling project

• Business Process Modeling techniques

• How to avoid creeping scope and analysis paralysis

• The recommended tools currently available

• How to start and when to stop

• How to measure process variables

• How to run breakthrough thinking sessions

• How to sanity-check your innovations

Who Should Attend

Managers and Professionals involved in implementing or influencing business process change will benefit:

• Business Process Re-engineering Teams

• Business Analysts

• Computer Systems Analysts

• Continuous Improvement Teams

• H.R. Analysts and Designers

• Total Quality Management Team

• Quality Improvement Teams

Seminar Outline

1. Introduction to Process Based Change

   1. What is a process

   2. A framework for process based change

   3. Defining process models and types

   4. Modeling steps and IT integration

   5. Basic process modeling concepts
      

2. Business Processes and Process Models

   1. Discovering modeling notations

   2. Understanding process components

   3. Characteristics of a good process model

   4. The IGOE concepts (inputs, guides, outputs, enablers)
      

3. Scoping the Process

   1. Identifying customers and stakeholders

   2. Understand business events/outcomes
      
      WORKSHOP #1
      Defining the Business Context
      

   3. Describing the business process

   4. Hand-offs, interfaces, events and conditions

   5. Identification of solution constraints

   6. Defining What's in, and what's out

   7. Update/review of map and descriptions
      
      WORKSHOP #2
      Define the Project Scope

4. Understanding through the "AS-IS" Model

   1. The modeling steps

   2. Event matrices

   3. Creating the "As-Is" Diagram

   4. Developing support documentation
      
      WORKSHOP #3
      Model the Current Process
      

   5. Evaluating the level of detail

   6. Time box/prioritization analysis

   7. Decomposition and prioritization
      
      WORKSHOP #4
      Select Priorities/Decompose
      Vendor 1 Demo: "As-Is" Modeling

5. Interviewing Techniques for Understanding

   1. Why interviews are critical to success

   2. Interviewing steps and hints

   3. How to develop an interview guide
      

6. Measurement

   1. Why measure

   2. Selecting what to measure

   3. Effectiveness, efficiency, adaptability

   4. How much is enough/how much is too much
      
      WORKSHOP #5
      Measure the Current Process

7. Identifying Areas to Improve/Implement Early Wins

   1. Use of process models

   2. Use of measures

   3. Implementing early wins
      

8. Innovation & Redesign

   1. Discovering sources of new ideas

   2. Identifying evaluation criteria

   3. Brainstorming and creativity guides

   4. Running the creativity workshop
      
      WORKSHOP #6
      Innovate/Redesign Workshop

9. Develop "TO-BE" Model

   1. Designing alternatives

   2. The role of data and interaction analysis

   3. Building the business case
      
      WORKSHOP #7
      Define "To-Be" Model
      Vendor 2 Demo: "To-Be" Modeling

10. Validating the New Model

    1. Using process scenarios for analysis

    2. Prototypes

    3. The role of simulation models

    4. When to test
       
       WORKSHOP #8
       Developing Scenarios
       Vendor 3 Demo: Simulation

11. Modeling Tools

    1. Types of Models

    2. Manual models

    3. Software evaluation criteria

    4. Toolkit characteristics

    5. Vendor tool evaluation
       

12. Summary

    1. Hints, tricks and traps

    2. Preparing the team

    3. A sample activity schedule

    4. How to get started

About Your Instructor

Kathy Long is a member of the Process Renewal Group. She has over fifteen years of experience assisting customers with understanding and improving their business processes. She has conducted reengineering projects in Germany, Sweden, Hungary Brazil, Venezuela and the United States. These projects have spanned industries such as leasing, manufacturing, customer service, telecommunications, government and retail.

Meeting Site and Hotel Information

Dallas, November 5-7, 1997
Holiday Inn Aristocrat Hotel
(214)741-7700

Toronto, December 10-12, 1997
Sheraton Centre
(416)361-1000

Register Now!

Business Process Modeling and Analysis Workshop

$1195

Attend this seminar & Business Process Re-Engineering Best Practices
and SAVE $395!

ON-SITE SERVICES

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How Does On-Site Training Benefit You?

• 1. Save on your travel budget
  2. Focus on your specific needs
  3. Customization
  4. Train your team together
  5. Convenience
  6. Confidentiality
  7. On-going consulting services

Call (508) 470-3870 today for more information and ask for the training project manager to keep your company ahead of your competitors.

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